Customer Terms & Conditions

1. Acceptance of Terms

By creating an account, browsing, or placing an order on All Corner Store ("the Platform"), you agree to these Terms. If you do not agree, do not use the Platform.

2. Eligibility

You must be at least 18 years old and legally capable of entering binding contracts.

You must provide accurate, current, and complete registration information.

3. Your Account

You are responsible for all activity under your account and for keeping your password confidential.

The "Stay signed in for 30 days" option stores a secure token on your device. Do not use this on shared or public devices.

Notify us immediately at support@allcornerstore.com if you suspect unauthorised access.

4. The Platform's Role

All Corner Store is a marketplace and logistics intermediary. We connect you with independent Vendors (who sell goods) and independent Riders (who deliver them).

We do not manufacture, own, or store the products listed. The contract of sale for goods is between you and the Vendor.

All prices are displayed in Nigerian Naira (₦) and are inclusive of our service commission (which is never itemised to you).

5. Orders & Per-Store Checkout

Your cart may contain items from multiple stores. Each store is checked out and paid for separately.

An order is only confirmed once payment is verified by our system.

We may refuse or cancel any order (e.g., stock unavailability, suspected fraud, pricing errors). If we cancel after payment, you will receive a full refund.

6. Order Status & Tracking

Your order progresses through these stages: Pending → Confirmed → Rider Assigned → Rider En Route → Item Picked Up → Out for Delivery → Delivered (or Cancelled / Refunded).

By using tracking, you consent to the Platform processing the rider's live GPS location to display their progress.

Tracking is provided for convenience and may be delayed by network or device issues. It is not a guaranteed real-time service.

7. Delivery

Delivery timelines are estimates only and depend on the Rider, traffic, weather, and location.

You must provide an accurate delivery address and be reachable by phone. Failed deliveries caused by incorrect details or unavailability may not be refunded.

For accuracy, you may be prompted to enable device location. This is optional.

8. Ratings & Reviews

You may rate Vendors and Riders (1–5 stars) with text and optional photos.

Vendor reviews are publicly visible on the store page. Rider reviews are visible to Admin only.

You must not post reviews that are false, defamatory, obscene, or unrelated to the transaction. We may remove any review that violates these Terms.

9. Referral Program

You may receive a unique referral code. When someone signs up using your code, you earn a bonus into your referral balance.

Referral bonuses are spendable on orders and/or withdrawable per the payout rules in force at the time.

Referral earnings are not transferable to other accounts and may be reversed if obtained through fraud, fake accounts, or self-referral.

Referral bonuses are promotional and may be changed or discontinued at any time.

10. Cancellations & Refunds

You may request cancellation before the order is Picked Up. After pickup, cancellation is at the Vendor's/Admin's discretion.

Approved refunds are returned to your original payment method or as store credit. Refund requests should be made within 24 hours of delivery.

Perishable, opened, or used items may not be eligible for refund unless defective.

11. Prohibited Conduct

You must not: use the Platform for unlawful purposes; place fraudulent orders; abuse promotions or the referral program; harass Vendors or Riders; or attempt to bypass security, rate limits, or payment systems.

12. Limitation of Liability

To the maximum extent permitted by Nigerian law, All Corner Store is not liable for indirect, incidental, or consequential losses, including losses arising from Vendor product quality, Rider conduct, or delivery delays.

Our total liability for any claim is limited to the value of the affected order.

13. Suspension & Termination

We may suspend or terminate your account, and (where warranted) hard-delete it, for breach of these Terms, fraud, or abuse.

14. Privacy & Data

We collect and process your name, contact details, delivery address, and order history to operate the Platform and comply with law.

We handle personal data in line with the Nigeria Data Protection Act (NDPA) 2023. We do not sell your personal data.

15. Dispute Resolution

We encourage you to first contact support@allcornerstore.com.

Unresolved disputes will be governed by the laws of the Federal Republic of Nigeria and subject to the jurisdiction of Nigerian courts.

16. Changes to These Terms

We may update these Terms. Continued use of the Platform after changes means you accept the revised Terms.

17. Contact

Email: support@allcornerstore.com · WhatsApp: +234 808 391 4166